Contact

Want quick answers to quick questions? Click 'Need help' to access live chat during business hours, Australian Central Standard Time. 

Find what you need

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Book a donation online

Logging in (or registering) is the quickest way to book a blood donation, change your booking or manage your personal details.

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Download our app

If life's easier on your mobile phone, download our 'Donate Blood' app for all your blood donation needs.

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Frequently asked questions

Get quick answers to your most asked questions about donating blood, coronavirus and more.

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Submit your enquiry

Got a specific question? Send us your details and we'll get back to you asap.
If it's really urgent, don't hesitate to phone us – simply scroll down for details.

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Give us a call

Sometimes it’s easier to speak to a human. Call us on 13 14 95 with any question, from eligibility to technology. 

Check your time zone first

Note: our opening hours are Australian Central Standard Time. If you're in the eastern states, glance at your watch: the following times are half an hour behind you. If you're out west, the following times will be 1.5 hours ahead. 

  • Monday-Friday: 7.30am-7pm 
  • Saturday-Sunday: 8am-4.30pm 
  • National public holidays: 8am-4.30pm 
     

Other numbers to know

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Write to us

We love hearing from you. If writing is how you prefer to get in touch, send your feedback to one of the addresses below.

Head office

 PO BOX 354,  South Melbourne, VIC 3205 

Australian Capital Territory 

Donor Services Manager 
17 O'Riordan Street, Alexandria, NSW 2015 

New South Wales 

Donor Services Manager 
17 O'Riordan Street, Alexandria, NSW 2015 

 

Northern Territory  

Donor Services Manager 
Level 6, 30 Currie Street, Adelaide, SA 5000 

Queensland 

Donor Services Manager 
44 Musk Avenue, Kelvin Grove, QLD 4059 

South Australia  

Donor Services Manager 
Level 6, 30 Currie Street, Adelaide, SA 5000 

 

Tasmania  

Donor Services Manager 
100-154 Batman Street, West Melbourne, Vic 3003 

Victoria

Donor Services Manager 
100-154 Batman Street, West Melbourne, Vic 3003 

Western Australia  

Donor Services Manager 
290 Wellington Street, Perth, WA 6000 

Need to request access to personal information we may have on file? Download and complete this form, then submit your enquiry or post it to us.

Media

Got a media enquiry, or looking to film in one of our centres? Check out the Lifeblood media centre for our latest media releases, image and video library, or to contact our media team. 

Visit our media centre

Health professionals

Lifeblood provides 24-hour nationwide access to Medical Officers (for post donation advice), Transfusion Medicine Specialists and our Customer Service Delivery team.
 
We can also offer advice regarding our products and services when your local health provider's clinical or laboratory specialists need additional support. Check your State/Territory below to find the relevant contact details. 

After hours, please contact Customer Service Delivery who can refer you to an on-call Lifeblood Transfusion Medicine Specialist if required.

For Red Cell Reference visit here and for Transplantation and Immunogenetics Services visit here.

If you need to make a complaint you can do so here.

Australian Capital Territory   

Medical Services 
Phone: 1300 669 054 
Fax: 02 9698 3979 
Reception phone: 02 9234 2444 
Level 3, 17 O'Riordan Street, Alexandria, NSW 2015 

Customer Service Delivery
Phone: 02 6206 6024 or 0411 095 344 
Fax: 02 6206 6029 
Open Monday to Friday 6am-2pm 

New South Wales 

Medical Services 
Phone: 1300 669 054 
Fax: 02 9698 3979 
Reception phone: 02 9234 2444 
Level 3, 17 O'Riordan Street, Alexandria, NSW 2015  

Customer Service Delivery 
Phone: 1300 478 348 
Fax: 02 9234 2050 
Open 24 hours 

Northern Territory   

Medical Services 
Phone: 1300 669 054 
Fax: 08 8223 5833 
PO Box 13, Adelaide Rundle Mall, SA 5000  

Customer Service Delivery 
Phone: 08 8928 5116 or 0411 758 025 
Fax: 08 8927 5461 
Open Monday to Thursday 8.30am-5pm, Friday 8.30am-3pm 

Queensland 

Medical Services 
Phone: 1300 669 054 
Fax: 07 3838 9421 
44 Musk Avenue, Kelvin Grove, QLD 4059  

Customer Service Delivery 
Phone: 07 3838 9010
Fax: 07 3838 9400 or 07 3838 9401 
Open 24 hours 

South Australia    

Medical Services 
Phone: 1300 669 054 
Fax: 08 8223 5833 
PO Box 13, Adelaide Rundle Mall, SA 5000  

Customer Service Delivery 
Phone: 1300 136 013
Emergency phone: 0400 880 409
Fax: 08 8225 8199
Open 24 hours

Tasmania   

Medical Services 
Phone: 1300 669 054 
Fax: 03 9694 0108 
PO Box 354, South Melbourne VIC 3205 
100-154 Batman Street, West Melbourne, VIC 3003  

Customer Service Delivery 
Phone: 03 6215 4122 
After hours phone: 0419 517 249 
Fax: 03 6215 4197 
Open Monday to Friday 6.30am-6pm 

Victoria 

Medical Services 
Phone: 1300 669 054 
Fax: 03 9694 0145 
PO Box 354, South Melbourne, VIC 3205 
100-154 Batman Street, West Melbourne, VIC 3003  

Customer Service Delivery 
Phone: 03 9694 0200 
Fax: 03 9694 0245 
Open 24 hours 

Western Australia

Medical Services 
Phone: 1300 669 054 
Fax: 08 9221 3031 
290 Wellington Street, Perth, WA 6000  

Customer Service Delivery 
Phone: 08 6390 0101
Emergency phone: 08 9325 3030 
Fax: 08 9221 1215
Open 24 hours